- 0481 473 598
- info@uniteandthrive.com.au
- Bonnyrigg Heights NSW 2177
Reach out and let’s chat about how we can support you.
Here are some of the most common questions we get
We’re based in Bonnyrigg Heights and regularly support participants across Fairfield, Liverpool, Cabramatta, Green Valley, Bossley Park, Wetherill Park, and neighbouring Western Sydney suburbs. If you live a little further out, call us—our team can often travel to surrounding areas on request.
Just phone 0481 473 598 or email info@uniteandthrive.com.au.
1) We’ll listen to your goals and explain the supports we can offer.
2) Together, we create a tailored service agreement and schedule.
3) Most in‑home or community supports can commence within one to two weeks, depending on your preferred times and staff availability.
Absolutely. Our team includes Arabic‑speaking staff and we work with interpreters when needed, ensuring language and cultural preferences are fully respected. We also draw on NSW’s Multilingual Disability Hub for resources in 14+ community languages.
Yes. Your service agreement can be updated at any time. Just give us notice (usually 7–14 days) and we’ll adjust the schedule, add new goals, or scale supports up or down—whatever best matches your current situation.
From local picnics and social outings to goal‑based group programs (art, cooking, fitness), our Innovative Community Participation stream helps you build skills, friendships, and independence in ways that excite you. We’ll match activities to your interests and support needs.
In‑home personal care, domestic help, life‑skills coaching, community outings, shared‑living support, transport assistance, and more — all tailored to your goals.
We meet with you, learn your preferences (culture, language, interests), then introduce workers who fit. You approve every match before the first visit.
Every worker holds a NSW Working‑With‑Children Check, current First‑Aid, National Police Check, and at least a Certificate III in Individual Support, plus ongoing refresher training.
Yes. Services run 7 days a week, including evenings and public holidays. Just let us know the times that work best for you.
Prices follow current government funding limits and local market rates. We give you a clear fee schedule up front and itemised invoices every time.
Please give at least 24 hours’ notice. Late cancellations may attract a charge, as outlined in your service agreement.
Absolutely. We encourage family, carers, or trusted friends to join goal‑setting meetings and progress reviews if you wish.
We let you know immediately and offer a screened replacement who’s fully briefed on your routines. You decide whether to accept, reschedule, or choose a different worker.
Yes. Our Life Stage & Transition support covers planning, skill‑building, and service coordination for milestones such as relocating, job‑hunting, or leaving school.
All personal information is stored securely, accessed only by staff who need it, and shared externally only with your written consent.
Phone, email, or use our feedback form. We acknowledge every concern within two business days and work with you to resolve it quickly.
Most in‑home visits start from one hour, but we’re flexible — talk to us and we’ll build a schedule that fits your life.
